Effective Date: January 2026
Introduction
Psychosomatic Leadership Institute Pty Ltd, trading as the Psychosomatic Leadership Institute® (“Institute”, “we”, “our” or “us”), is committed to protecting the privacy, confidentiality and security of personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, store and otherwise manage personal information when you access psychosomaticleadership.org, communicate with us, subscribe to publications, participate in research or events, enquire about organisational services, undertake a PIQ® assessment, participate in leadership development, enrol in professional accreditation or certification, or otherwise engage with the Institute.
The Institute operates at the intersection of leadership development, professional education, assessment and research. The nature of information collected therefore depends upon how you interact with us.
This Privacy Policy has been prepared with regard to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) and is intended to provide transparency about how personal information is managed and the choices available to individuals.
By accessing this Website or voluntarily providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to personal information collected through the Institute’s Website and in connection with services, programs, assessments, accreditation, research, publications and other activities conducted by the Institute.
It applies to individuals who:
- visit our Website;
- contact us through online forms, email or other communication channels;
- subscribe to the Psychosomatic Leadership Playbook or other publications;
- enquire about organisational leadership development or advisory services;
- undertake or enquire about a PIQ® assessment;
- participate in leadership programs, workshops, keynotes or events;
- enrol in or complete professional accreditation or PIQ® certification;
- participate in research, surveys or Institute studies;
- download resources or publications;
- engage with the Institute as a client, participant, accredited professional, research participant, partner or collaborator; or
- otherwise interact with the Institute.
This Privacy Policy applies regardless of whether information is collected electronically, verbally, in writing or through third-party platforms used to support our activities.
Where a particular assessment, research project, accreditation program or organisational engagement has its own privacy notice, consent form or agreement, that document should be read together with this Privacy Policy.
About the Psychosomatic Leadership Institute®
The Psychosomatic Leadership Institute® is an Australian professional institute advancing Psychosomatic Leadership® as an emerging leadership discipline.
Our work includes research, measurement, leadership development and professional accreditation relating to Psychosomatic Intelligence® and its application to leadership performance, behaviour and workplace wellbeing.
Institute activities may include PIQ® assessments, organisational leadership development, professional accreditation and certification, research, publications, workshops, educational programs, speaking engagements and strategic partnerships.
We are committed to collecting only information reasonably necessary for these activities and handling that information responsibly, securely and transparently.
Personal Information We Collect
The personal information we collect depends upon the nature of your relationship and interaction with the Institute.
General personal information may include:
- name;
- email address;
- telephone number;
- country or location;
- organisation;
- job title and professional role;
- professional qualifications and experience;
- billing and payment information;
- event or program registrations;
- communication preferences; and
- records of correspondence with the Institute.
For organisational programs, leadership development and professional services, we may collect information concerning your professional role, leadership responsibilities, organisational context, development objectives, learning goals, workplace experiences and other information voluntarily provided as part of an engagement.
For accreditation and certification programs, we may collect information concerning your professional qualifications, coaching or professional experience, training history, program participation, assessment results, completion status and continuing professional requirements.
Where photographs, video, audio, testimonials or case examples are collected for educational, research, promotional or professional purposes, we will obtain appropriate consent where required.
We do not knowingly collect personal information beyond what is reasonably necessary for the purposes for which it is collected.
PIQ® Assessment Information
Where you undertake a PIQ® assessment, the Institute may collect information required to administer, score, interpret and report on the assessment.
This may include:
- identification and contact information;
- assessment responses;
- scores and assessment results;
- report information;
- contextual information voluntarily provided by you;
- records relating to assessment administration; and
- information associated with development conversations or programs where relevant.
PIQ® assessment information is treated as confidential and access is limited to individuals who reasonably require access for authorised assessment, development, research, administration or technical purposes.
Where an organisation sponsors or commissions an assessment, the information provided to the organisation will depend upon the nature of the engagement, the assessment arrangements and any applicable consent or contractual terms.
The Institute will not ordinarily disclose an individual’s identifiable PIQ® responses or individual assessment results to an employer, organisation or other third party without appropriate authority, consent or another lawful basis.
Where team or organisational insights are provided, information may be aggregated or de-identified where appropriate so that the focus is on collective patterns rather than identifiable individual responses.
PIQ® is not intended to be used as a medical or psychological diagnostic assessment.
How Personal Information Is Collected
Where reasonably practicable, we collect personal information directly from you.
Information may be collected when you:
- visit our Website;
- complete an online form;
- subscribe to a publication;
- contact the Institute;
- register for a program or event;
- enrol in accreditation or certification;
- undertake a PIQ® assessment;
- complete a survey, questionnaire or research instrument;
- participate in workshops or leadership development;
- communicate through email, telephone, video conferencing or other digital platforms;
- make a payment or purchase; or
- otherwise engage with the Institute.
Where appropriate, information may also be provided by an organisation sponsoring your participation in a program or assessment, an authorised professional administering Institute services, a professional referral or another party authorised to provide information to us.
Certain technical information may be collected automatically when you visit our Website, including IP address, browser type, device information, operating system, pages visited, referring website, session duration and similar information collected through cookies, analytics or related technologies.
Why We Collect Personal Information
We collect personal information to operate the Institute and provide our programs, assessments, research, publications and professional services.
Depending upon your interaction with us, information may be used to:
- respond to enquiries;
- administer PIQ® assessments;
- generate assessment reports and insights;
- deliver leadership development programs;
- administer professional accreditation and certification;
- assess eligibility for professional programs;
- maintain credential and accreditation records;
- verify professional credentials;
- administer workshops, events and speaking engagements;
- manage organisational engagements;
- process registrations, invoices and payments;
- provide requested publications and educational resources;
- manage newsletter subscriptions;
- conduct research and analysis;
- improve Institute methodologies, assessments and programs;
- evaluate the effectiveness of programs and services;
- maintain appropriate business and professional records;
- protect our Website, systems and intellectual property;
- meet legal, regulatory, taxation and contractual obligations; and
- conduct legitimate activities associated with operating the Institute.
We will not use personal information for purposes materially unrelated to the purpose for which it was collected unless you consent or the use is otherwise permitted or required by law.
Research, Analysis and De-Identified Data
As a professional institute, research and the development of knowledge relating to Psychosomatic Leadership® and Psychosomatic Intelligence® form part of our activities.
Information collected through assessments, programs, surveys and other Institute activities may, where appropriate, be used in aggregated or de-identified form for research, analysis, benchmarking, methodology development, educational publications and improvement of Institute programs and assessment tools.
Where information has been effectively de-identified so that an individual is no longer reasonably identifiable, it may no longer constitute personal information under applicable privacy law.
Where research requires the use of identifiable personal information beyond the purpose for which it was originally collected, appropriate consent, privacy notices or other lawful authority will be obtained where required.
Participation in specific research projects may also be governed by separate research information and consent documentation.
Professional Accreditation and Credential Records
Where you undertake Institute accreditation or certification, we may maintain records relating to your credential.
These may include your name, credential awarded, date of completion or award, credential status, renewal or continuing requirements, credential identification number where applicable, and records necessary to administer or verify your accreditation or certification.
Certain limited credential information may be made available for verification purposes, including through a professional directory, digital credential, verification service or direct verification request.
Where the Institute intends to publish your profile or additional professional information beyond what is reasonably required to verify a credential, we will obtain appropriate permission.
Credential records may need to be retained after a credential expires or is withdrawn for legitimate record-keeping, verification, legal and professional-standard purposes.
Organisational Clients and Participants
Where an employer or organisation commissions Institute services, the organisation may provide limited personal information about employees or participants where reasonably necessary to administer the engagement.
This may include names, professional contact details, roles, teams, program registrations or other administrative information.
The Institute recognises that individual development and assessment information may require a higher level of confidentiality than ordinary program administration information.
Accordingly, the nature of information shared with an organisational client will depend upon the service provided, participant expectations, contractual arrangements, consent and applicable privacy requirements.
Where appropriate, organisational reporting may use aggregated or de-identified information rather than identifiable individual-level data.
Disclosure of Personal Information
The Institute does not sell, rent or trade personal information.
Personal information may be disclosed where reasonably necessary to provide requested services, where you have provided consent, or where disclosure is otherwise permitted or required by law.
We may use trusted third-party providers to support functions including:
- Website hosting;
- cloud storage;
- email and communications;
- customer relationship management;
- online forms;
- assessment technology;
- learning platforms;
- credential management;
- event registration;
- video conferencing;
- payment processing;
- accounting;
- information technology;
- analytics; and
- business administration.
Where an organisational client commissions services, limited information may be disclosed in accordance with the applicable engagement terms and participant arrangements.
Information may also be disclosed where reasonably necessary to protect an individual’s rights or safety, investigate suspected unlawful conduct, protect Institute systems or intellectual property, comply with legal obligations, or respond to lawful requests from courts, regulators or government authorities.
We take reasonable steps to select service providers that maintain appropriate privacy, confidentiality and information-security standards.
Marketing Communications and Consent
Where you subscribe to the Psychosomatic Leadership Playbook, download educational resources, register for events or otherwise request information from the Institute, your contact details may be used to provide relevant communications about publications, research, leadership development, PIQ®, accreditation, events and other Institute activities.
Marketing communications will be sent in accordance with applicable Australian requirements, including the Spam Act 2003 (Cth).
You may unsubscribe from marketing communications at any time using the unsubscribe link included in electronic communications or by contacting us.
Unsubscribing from marketing communications does not prevent the Institute from sending service-related communications reasonably necessary to administer an assessment, accreditation, program, event, payment, credential or other service you have requested.
Cookies and Website Technologies
The Institute uses cookies and similar technologies to support Website functionality, performance, security and analytics.
Cookies are small files placed on a device that may help recognise returning visitors, remember preferences and provide information about how the Website is used.
Information collected may include IP address, browser type, operating system, device information, pages visited, referring website, session duration and navigation behaviour.
This information may be used to:
- operate Website functionality;
- analyse Website usage;
- improve visitor experience;
- diagnose technical issues;
- maintain security; and
- improve Institute communications and digital services.
Most browsers allow users to manage or disable cookies. Disabling certain cookies may affect Website functionality.
Third-party technologies used by the Website may operate under their respective privacy policies and terms.
Information Security
The Institute takes reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
Security measures may include secure information systems, access controls, password protection, multi-factor authentication, encryption, secure cloud-based systems, software updates, backups and other administrative, technical and organisational safeguards appropriate to the nature of the information held.
Access to personal information is limited to persons who reasonably require access for authorised professional, administrative, research or technical purposes.
Assessment information and other confidential participant information are subject to additional access considerations appropriate to their nature.
However, no electronic storage or internet transmission method can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
Data Retention and Record Management
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, to provide requested services, maintain professional and credential records, meet contractual obligations, comply with legal, taxation or regulatory requirements, resolve disputes and protect legitimate Institute interests.
Different information may be retained for different periods.
In particular, professional accreditation and certification records may be retained for longer periods where necessary to maintain an accurate historical record of credentials awarded and to respond to future verification requests.
When personal information is no longer reasonably required and there is no legal, contractual or legitimate professional requirement to retain it, reasonable steps will be taken to securely delete, destroy, anonymise or de-identify it.
Archived information retained for legal, regulatory, credential-verification or other legitimate purposes remains subject to appropriate safeguards.
International Storage and Processing
The Institute may use cloud-based technologies and third-party service providers whose systems or infrastructure are located outside Australia.
As a result, personal information may in some circumstances be stored, transmitted or processed outside Australia.
Where personal information is disclosed to overseas recipients, the Institute will take reasonable steps, where required, to ensure information is handled consistently with applicable Australian privacy requirements.
Because the Institute works with international professionals, organisations and participants, information may also be processed across jurisdictions as reasonably necessary to deliver requested services.
Privacy laws in other countries may differ from Australian privacy law.
Your Privacy Rights
Subject to applicable law, you may request access to personal information we hold about you and request correction of information that is inaccurate, incomplete, out of date or misleading.
Where processing is based upon your consent, you may withdraw that consent, subject to any legal, contractual, professional or record-keeping requirements that require certain information to continue to be retained.
You may also contact us regarding questions about:
- how your information is used;
- PIQ® assessment information;
- marketing preferences;
- accreditation or credential records;
- correction of your information; or
- privacy concerns.
Requests should be made in writing using the contact information at the end of this Policy.
Where permitted by law, we may decline an access or correction request in certain circumstances. Where appropriate, reasons will be provided.
Data Breach Response
The Institute is committed to responding appropriately to actual or suspected data breaches.
Where a potential breach is identified, reasonable steps will be taken to contain the incident, assess its nature and extent, minimise potential harm, investigate its cause and implement appropriate remedial measures.
Where an eligible data breach occurs within the meaning of the Privacy Act 1988 (Cth), the Institute will comply with applicable requirements of the Notifiable Data Breaches Scheme, including notification to affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
Children’s Privacy
The Website and the Institute’s professional programs, assessments and accreditation pathways are intended primarily for adults and professional audiences.
We do not knowingly collect personal information from children unless there is a legitimate reason for doing so and appropriate consent or other lawful authority exists.
If we become aware that personal information has been collected from a child in circumstances where required consent was not obtained, reasonable steps will be taken to appropriately delete or otherwise manage that information.
Electronic Communications
The Institute communicates through email, online forms, video conferencing and other electronic communication technologies.
While reasonable security measures are used, no electronic communication method can be guaranteed to be completely secure.
Individuals should exercise appropriate care when transmitting confidential information electronically.
Electronic communications may be retained where reasonably necessary for administration, professional record keeping, accreditation, research administration, legal compliance or the delivery of requested services.
Third-Party Websites and Platforms
Our Website may contain links to third-party websites, publications, research resources, professional platforms or other external services.
The Institute is not responsible for the privacy practices of third-party websites or services that it does not control.
Where you access a third-party platform, its own privacy policy and terms will apply.
Complaints and Privacy Concerns
If you believe your privacy has been breached or have concerns about how the Institute has handled your personal information, please contact us in writing.
Please provide sufficient information for us to understand and investigate your concern.
We will endeavour to acknowledge privacy complaints promptly, investigate them fairly and provide an appropriate response within a reasonable period.
If you are dissatisfied with our response, you may be entitled to raise the matter with the Office of the Australian Information Commissioner (OAIC).
Office of the Australian Information Commissioner
Nothing in this Policy limits rights or remedies available under applicable Australian law.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, regulatory requirements, Institute activities, technologies, assessments, research practices or professional programs.
The current version will be published on our Website with its effective date.
Where a material change significantly affects how existing personal information is handled, additional notice or consent may be provided where appropriate or required by law.
We encourage visitors and participants to review this Privacy Policy periodically.
Contact Details and Privacy Enquiries
Questions regarding this Privacy Policy, requests to access or correct personal information, withdrawal of consent, assessment-data enquiries or privacy complaints may be directed to:
Psychosomatic Leadership Institute Pty Ltd
trading as Psychosomatic Leadership Institute®
Australia
Website: psychosomaticleadership.org
Email: [email protected]
Privacy enquiries will be handled confidentially and in accordance with applicable Australian privacy requirements.